CREATE/ACTIVATE ACCOUNT
MONITORING ADDRESSES
MONITORING OFFENDERS
ACCOUNT MAINTENANCE
ALERT MESSAGES
CREATE/ACTIVATE ACCOUNT
How do I sign-up for a new account?
Why is the system not sending the activation message to my e-mail address?
There are two possible explanations for not receiving the activation e-mail.How do I log into the Offender Alert System after my account has been activated?
Insert your account e-mail address in the “E-mail Address” field in the Login section of the home page. Type in your account password in the “Password” field and click the “Submit” button. You will then be taken to your home page.I have forgotten my password, how can I get into the Florida Offender Alert System?
If you have forgotten your account password clicking the link provided in the “Forgot your password? Click here” text located in the Returning User section of the front page. This will take you to a new screen that asks for your e-mail address. Insert the e-mail address used to activate your account and click the “Send Password” button. The Florida Offender Alert System will send you an e-mail message containing a new password for your account. Use this password and your e-mail address to log into the system.MONITORING ADDRESSES
How do I add new addresses to my account?
From the Home Page click MONITOR ADDRESSES. To add a new address click the “Add an Address” link at the bottom of the page. Select the address type that best describes the address you are monitoring. Insert the street address in the “Address” field. Insert the appropriate city and zip code in the fields provided. Click the “Add Address” button.How do I remove an address from my account?
From your Home Page click MONITOR ADDRESSES. To delete an address click the red X located next to the address you wish to remove. A warning window will open. Clicking “OK” will remove the address, clicking “Cancel” will keep the address listed on your account.How many addresses can you register to monitor?
You can enter an unlimited number of addresses.Will Florida Offender Alert System tell me of the offenders/predators who already have an address within my set radius?
The system will only notify you when an offender or predator moves into the area you are monitoring. To obtain a listing of all offenders around your address(es) of interest please visit http://www.flsexoffender.net/offender/Search.jsp to access the Florida Department of Law Enforcement’s Sexual Offenders and Predators System and conduct a Neighborhood Search. You may also search for offenders in a specific city, county, or zip code using the Offender Search feature.I noticed that when I entered an address to monitor, it added a radius for the address. Why did this happen and can I change the radius?
The system uses technology that automatically sets a radius based on the population of offenders and predators in the area of addresses provided by the citizens. You can change the radius for any address by clicking the “edit” link next to the address on your monitoring list. These radiuses are adjustable from ¼ mile to 5 miles.I entered an address, but the system told me that it was unable to locate the address I had entered. Why did this happen and what can I do to receive alerts?
Because of Florida’s ever expanding population, new addresses are created quite often. Unfortunately, the system’s mapping software is unable to keep up with this growth. A strategy you may choose to utilize is to locate a nearby address that is mappable. Usually an older, established main road will work.MONITORING OFFENDERS
How do I monitor an offender/predator?
From your Home Page click MONITOR OFFENDERS. To add a new offender to your account click the “Monitor an Offender” link after you are logged in to the system. This will take you to the Florida Registry’s search screen. Insert the name of the person you wish to monitor or provide a city/county/zip code to obtain a list of persons. Click the “Search” button. Search for the offender(s) you wish to monitor. Click on the “Track Offender” link next to the offender’s photo. This will take you back to the Florida Offender Alert System. Depending on how long you were away from the Alert System page, you may be asked to input your e-mail address and password. Once you have confirmed this information the offender you selected will be added to your account.How do I remove an offender/predator from my account?
From your Home Page click MONITOR OFFENDERS. To delete an offender/predator click the red X located next to the person you wish to remove. A warning window will open. Clicking “OK” will remove the offender/predator, clicking “Cancel” will keep the offender/predator listed on your account.How many offenders/predators can you register to monitor?
You can enter an unlimited number of offenders and predators.ACCOUNT MAINTENANCE
How do I change the e-mail address where my alerts are sent?
To change your account e-mail address log in to the Florida Offender Alerts System and click MANAGE MY ACCOUNT on the home page. Insert the new e-mail address into the “New E-mail Address” field. Re-enter the e-mail address in the “Confirm New E-Mail Address” field and click the Update Account button. You will receive an e-mail confirming your account information to the new e-mail address within 24 hours.What if I want alerts sent to multiple e-mail accounts?
The system allows alerts to be sent to only one e-mail address per account. If you would like alerts sent to additional e-mail addresses, you may create new accounts for those e-mail addresses.How do I change my account password?
To change your account password log in to the Florida Offender Alerts System and click MANAGE MY ACCOUNT on the home page. Insert the new password into the “New Password” field. Re-enter the password in the “Confirm New Password” field and click the Update Account button. You will receive an e-mail confirming your account information within 24 hours.How can I delete my account from the system?
You can delete your account once you have logged in to the system, by clicking the link provided in the “Do you wish to stop receiving e-mails from the Florida Offender Alert System? Unsubscribe” text at the bottom of each page. Click the circle next to “Completely remove my account from this system” and then click the “Continue” button. Select the appropriate reason for cancelling your account and click the “Submit” button. Your account will immediately be deleted from the system. If you wish to re-open the account you must complete subscription process again.Can I remove all of the addresses and offenders I am monitoring without cancelling my account?
Yes, to clear all addresses and offenders you are monitoring click on the link provided in the “Do you wish to stop receiving e-mails from the Florida Offender Alert System? Unsubscribe” text at the bottom of each page. Click on the circle next to “Clear all of the addresses and offenders listed on my account” and then click the “Continue” button. All addresses and offenders that have been added to your account since activation will be removed, but the account will remain active.ALERT MESSAGES
When will the Florida Offender Alert System send me e-mail messages?
The Alert System will immediately send you an account activation e-mail when you open a new account. Once you have activated your account and entered all of the addresses and offenders you wish to monitor, the system will send another e-mail confirming your account information. This e-mail will include all of the addresses and the offenders you have signed up to monitor and is usually received within 24 hours of any changes made to your account. You will then be notified if any offender or predator updates his or her address information within the designated radius of the address you selected. Please note that the system will not notify you of all the registered offenders living within your area, only those individuals who move nearby after the address has been inserted into the system. To obtain a listing of all offenders around your address(es) of interest please visit http://www.flsexoffender.net/offender/Search.jsp to access the Florida Department of Law Enforcement’s Sexual Offenders and Predators System and conduct a Neighborhood Search. You will also be notified if a specific individual you are tracking updates their address information. You will receive an e-mail alert within 24-48 hours of the Florida Sexual Offender Registry receiving the new address information.Why can’t I receive e-mail messages from the Florida Offender Alert system?
Service providers may block e-mail messages that appear to be spam as a service to their customers. To help keep Offender Alert e-mails from getting blocked by spam filters, you should place no-reply@floridaoffenderalert.com in your e-mail contact list. If you continue to have messages blocked from the Florida Offender Alert System, please feel free to contact techsupport@crimewatchalert.com for assistance.I signed up for an account, but haven’t received alert messages. What is the problem?
Have you listed any addresses or offenders to be monitored? If not, you must provide the Florida Offender Alert System with addresses and offenders to monitor. The system is not able to recognize your home address based on the e-mail address used to setup the account.